Kiwoom Securities recently apologized for delays in trade executions due to a system outage and decided to waive domestic stock transaction fees for a week.
Kiwoom Securities announced on the 9th that it will provide free securities fees, excluding relevant agency fees, to all customers. The fee waiver period will be from the 14th to the 18th.
Kiwoom Securities will also not charge transaction fees for trades in KOSPI, KOSDAQ, and KONEX market stocks, as well as exchange-traded funds (ETFs), exchange-traded notes (ETNs), and stock warrants (ELWs). This applies uniformly to all Kiwoom Securities home and mobile trading systems, including Hero 4, Hero S#, Hero easy, and Lightning 3.
On the 3rd and 4th, there were issues with delayed or unfulfilled orders immediately after the market opening on Kiwoom Securities' mobile trading system (MTS) and home trading system (HTS). Customers reported their inability to trade stocks in a highly volatile situation, marked by the Donald Trump administration's announcement of universal and reciprocal tariffs and the presidential impeachment verdict.
Kiwoom Securities attributed the sudden surge in trading volume as the cause and suspended services during the weekend (5th to 6th) for a major system check. Kiwoom Securities is also in the process of compensating customers who suffered losses due to order delays.
Eom Ju-seong, CEO of Kiwoom Securities, said, "I sincerely apologize for the inconvenience and concerns of our customers," adding that "we will conduct thorough checks and improvements across the entire system to provide more stable services."