Kiwoom Securities experienced delays in stock orders immediately after the market opened for two consecutive trading days.
According to the financial investment industry on 4th, issues arose with orders not being properly executed on Kiwoom Securities' home and mobile trading systems (HTS, MTS) after the market opened at 9 a.m. that day.
Kiwoom Securities noted in a statement, "Currently, some order processing is not smooth," and asked customers to check the status of their orders through the 'unexecuted' or 'execution confirmation' screens if there are delays.
The day before, Kiwoom Securities also faced order issues on HTS and MTS starting from 9 a.m., which were resolved only after an hour.
Investors at Kiwoom Securities are expressing their frustrations on the customer bulletin board regarding the repeated system failures. There is significant dissatisfaction with the inability to place orders in a timely manner, particularly in light of U.S. President Donald Trump's tariff announcement, which caused significant market fluctuations.
Kiwoom Securities stated, "We are taking swift actions for recovery and will do our best to normalize operations as quickly as possible," and added, "We apologize once again for the inconvenience."