Travel YouTuber 1G received an apology over racial discrimination and abusive remarks by an employee of an Australian campervan company.
On the 7th, 1G posted a short video on his YouTube channel titled 'End of the Australian campervan employee abusive remarks incident(?)' and said, "Regarding the abusive remarks incident by a company employee in the Australian campervan video, we finally reached an agreement, so I made a short news-sharing video."
First, 1G explained the situation again, saying, "At first, the campervan company's COO sent an apology email saying 'They watched the video and are very sorry,' but they did not specifically convey anything about refunds or other measures," and, "What we most wanted was a sincere apology from the company employee involved and a full refund. If they thought the bed bug outbreak was not their fault, we requested that they submit all cleaning and pest control records."
1G continued, "A law firm provided legal support for this request. (After sending a legal letter) what was finalized was that Diane delivered an apology. That's natural. They gave a full refund, and said that if we ever come again, they want to let us use a campervan for free," he conveyed the agreed terms.
He added, "Considering the situation overall and after discussing among ourselves, we decided to conclude it at this level. Internally we were very angry, and the company also said this was really an inappropriate response."
1G added, "Above all, thanks to the viewers who watched the video and shared our anger, it seems they recognized the seriousness there as well."
Earlier, on the 22nd of last month, 1G released content on his YouTube channel titled 'Extreme anger warning.. ruined Australia trip.' In that video, 1G, together with YouTubers Chekkoje and Captain Ttaguh, was traveling in an Australian campervan when bed bugs were found in the campervan and they informed the company.
However, the campervan company employee, without apologizing, suggested that 1G's group might have spread the bed bugs in the campervan and spoke in a strong, commanding tone saying, "I don't want to touch your phone." 1G expressed discomfort by titling the video, 'I understand there are procedures, but the facial expressions + tone + actions were in a dismissive mode and I grew increasingly upset,' and 'showing a disgusted expression and gestures that seemed to demean us.'
After the video was released, suspicions of racial discrimination arose, and 1G said, "The next day, pest control results of course found bed bugs, and the company offered a refund on the condition that we sign a contract agreeing they would never allow any reviews or exposure in the future. As you saw in the video, regardless of whether we got a refund, it was such an upsetting matter that we decided not to sign the contract and not to accept the refund."
[Photo] YouTube video capture.
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