A customer who had dined at Mosu, the restaurant operated by chef Anh Sung-jae, alleged they were a victim of a wine switch, and after Mosu posted an apology, the customer spoke out.
On the 24th, a person surnamed A said through a wine-related online forum, "I checked the apology posted yesterday on Mosu's official social media. As stated in my previous post, the following content was written based on facts supported by currency recordings of phone calls and message records."
Person surnamed A described the timeline after visiting Mosu, saying the issue occurred when they visited on the evening of the 18th and "as I wrote in my original post, there was no apology that day." The 19th and 20th were Mosu's days off, and person surnamed A said they called Mosu on the 21st, "I requested an explanation of the incident and confirmation of the circumstances, and after the sommelier checked, I received an apology from Mosu. They asked me, 'Did you contact us because you want something?' and I answered, 'I did not contact you hoping for compensation.'"
After receiving Mosu's apology and posting on several forums, person surnamed A added, "I wrote because I hoped similar incidents would not be repeated at Mosu or other restaurants." After the incident became widely known, Mosu contacted them first on the 23rd. Person surnamed A emphasized, "I was told that everything I wrote is true and there is no excuse, and I received an apology."
Person surnamed A said, "I was offered an invitation to dine but declined. As mentioned above, I am not seeking compensation, and even if I were to dine again, it would be an uncomfortable situation for my party, including me, and for the staff providing the service."
Person surnamed A said that after their phone call, Mosu's official apology was posted, and acknowledged that they did receive a separate apology as stated in the apology. They said, "I have read several news articles that suggest Mosu did not apologize to me, but as noted in the timeline above, I was told that everything I wrote is true and there is no excuse, and I received an apology."
Person surnamed A explained the reason for posting separately: "I really thought about it a lot. I wrote this to correct false information and to inform many people about details they would be curious about."
Earlier, person surnamed A claimed that during the wine pairing at Mosu, a vintage different from what they had ordered was served, and said that even after noticing the discrepancy, Mosu did not take immediate apologetic action.
In response, Mosu released an apology saying, "During the wine pairing service process, accurate guidance was not provided, and we failed to offer sufficient explanation in subsequent responses, causing disappointment to the customer. We sincerely apologize."
[Photo] OSEN DB
[OSEN]